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SERVICES / GIS SUPPORT

Smallworld GNM support that doesn't wake you up.

Tier 1, 2, and 3 support for utility and telecom operators running GE Vernova Smallworld Geo Network Management (GNM) — delivered from Canada, on a fixed monthly engagement.

What's in scope.

  • Tier 1 — Triage and resolution. Ticket intake, reproduction, and resolution of routine issues. Service-level response windows in writing.
  • Tier 2 — Configuration and optimization. Magik configuration changes, network model adjustments, performance tuning, and patch validation.
  • Tier 3 — Engineering escalation. Defect analysis, vendor escalation to GE Vernova, and engineering fixes when a configuration change isn't enough.
  • Proactive monitoring. Health checks, version drift reports, and a quarterly written review of what we touched and why.

Fixed monthly. Predictable.

Three engagement sizes based on environment complexity and ticket volume — not on hours billed. You'll know the number before the contract.

Essentials

Single-environment Smallworld GNM or PNI, business-hours coverage, monthly review.

Operational

Multiple environments, extended coverage windows, integration support (SAP, ADMS, OMS), monthly review.

Enterprise

24×7 coverage, dedicated engineer, quarterly on-site, full-stack support including custom Magik and Nexus AI deployments.

Talk to us about the right tier →

The difference, plainly.

  • A named engineer. Not a queue. The person who answers your ticket has seen your environment.
  • Documentation as a deliverable. Every change is written down so your next hire — or your next vendor — can read it.
  • Direct line to GE Vernova. As an official partner, we escalate inside the GridOS organization without going through a reseller.
  • Engineering Honesty. If a ticket exposes a bigger problem, we'll tell you. Even when the bigger problem is more profitable for us. Engineering Honesty principle.

Already running Smallworld GNM? Let's talk about your support gap.

A 30-minute call. Bring your top three open issues. We'll tell you which are configuration, which are defects, and which we'd fix this month.

Book a 30-minute call